Patient Experience Data Self-Assessment
As a current or future health care executive leader, you are responsible for the patient’s experience in your health care organization. Whether you are overseeing a health system, hospital, clinic, or other health care organization, the patient’s experience will be one of your top three priorities (Institute for Healthcare Improvement, 2016). Understanding the data involved in measuring the patient experience is an important part of what you will be undertaking.
Interpreting patient experience data can quickly become overwhelming and confusing to anyone trying to use the data for improvement. The Patient Experience Data Self-Assessment challenges knowledge and common assumptions about what the data actually means. It can be used to expand your current knowledge on effectively using patient experience data.
For this Assignment:
1. Complete the Patient Experience Data Self-Assessment (attached)
2. In a separate MS Word document, provide brief narrative justification for your responses to the six  questions (2 pages)
1. What is a run chart?
2. The median of the HCAHPS Nursing Communications “top box” scores in the accompanying chart…
3. Using the standard run chart rules for shift, trend, and “astronomical point,” examine each chart for signs of improvement or degradation. The dashed line is the median value to be used for reference. The first chart uses a median based on the first 12 months, also known as a “baseline reference” median.
4. Interpreting a New Month’s Value
5. Interpreting HCAHPS Percentile Tables
6. Correlations: Friend or Foe?